Checking the Equipment 6-1Chapter 6Checking the EquipmentThis chapter provides troubleshooting procedures forequipment that connects directly to the input/output (I/O)panel of the computer, such as the monitor, keyboard,mouse, or printer. Before performing any of the proceduresin this chapter, see “Checking Connections and Switches”in Chapter 2. Then perform the troubleshooting proceduresfor the equipment that is malfunctioning.You need the following items to perform the proceduresin this chapter:• The Dell Server Assistant CD• A blank, formatted diskette• The system documentationNOTE: When you see the question, “Is the problemresolved?” in a troubleshooting procedure, perform theoperation that caused the problem.Troubleshooting the MonitorTroubleshooting video problems involves determiningwhich of the following is the source of the problem:• Monitor and monitor interface cable• Video memory• Video logic of the computer or a video expansioncardIf information on the monitor screen is displayed in-correctly or not at all, complete the following steps todetermine the problem:1. Turn on the system, including any attachedperipherals.2. Adjust the switches and controls as specified inthe monitor’s documentation to correct the videoimage, including the horizontal and vertical posi-tion and size.Is the problem resolved?Yes. You have fixed the problem.No. Continue to step 3.3. Run the system diagnostics software.See Chapter 5, “Running the System Diagnostics.”Does the monitor display text properly?Yes. Go to step 5.No. Continue to step 4.4. Type g and press the down-arrow key four times.Then press the plus (+) key to send all error mes-sages to a printer. To send the error messages to afile named results on a diskette, insert a blank dis-kette into drive A, and then press the plus (+) keytwice to send the error messages to the file.5. Run the Video Test Group in the systemdiagnostics.See Chapter 5, “Running the System Diagnostics.”Most of the tests in the Video Test Group requireyou to respond before the diagnostics continues withthe next test.Do the tests complete successfully?Yes. You have fixed the problem.No. Continue to step 6.6. Turn off the system and disconnect it from alter-nating current (AC) power. Swap the monitorwith one of the same type that is working, andreconnect the system to AC power.
