Dell Alienware 0JYTRGA00 Owner's Manual

Contents

53CHAPTER 6: TROUBLESHOOTINGOther software problemsBack up your files immediatelyUse a virus-scanning program to check the hard drive, or CDsSave and close any open files or programs and shut down your computerthrough the Start menu.Scan the computer for spyware:If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet,your computer might be infected with spyware. Use an anti-virus program thatincludes anti-spyware protection (your program may require an upgrade) to scanthe computer and remove spyware.Check the software documentation or contact the software manufacturer fortroubleshooting information:Ensure that the program is compatible with the operating system installed•on your computer.Ensure that your computer meets the minimum hardware requirements• needed to run the software. For more information see the softwaredocumentation.Ensure that the program is installed and configured properly.•Verify that the device drivers do not conflict with the program.•If necessary, uninstall and then reinstall the program.•Run the PSA Diagnostics:If all the tests run successfully, the error condition is related to a softwareproblem.