Dell Canvas Pen User Manual

Contents

TroubleshootingThe following table lists common issues that may occur when using the Canvas Pen and possible solutions:Table 4. Canvas Pen issuesIssue SolutionThe Pen works only in the mouse mode and does not draw or writewith pressure sensitivity. • Ensure that the Pen driver software is installed correctly.• Reinstall the driver software.• Ensure that the tool selected in the application and theapplication where the Pen is being used support pressuresensitivity.The Pen does not draw or write with pressure sensitivity. • Ensure that the application where the Pen is being usedsupports this functionality with pressure sensitivity.• Ensure that the right options are selected within the applicationitself.Clicking is difficult. • Adjust the Pen tip sensitivity settings.• Calibrate the Pen accuracy from the Canvas Pen settings page.The Pen selects everything or will not stop drawing. Adjust the Pen tip sensitivity settings.The Pen cursor mapping becomes misaligned when duplicating twoor more displays with different aspect ratios.Extend image across displays or project to one display.The Pen does not function. Check the USB connection between the Dell Canvas and the hostsystem.The Pen cursor appears on a display other than Dell Canvas. Calibrate the pen display to align the screen cursor with theposition of the pen on the display screen.Run the Tablet PC Settings tool to assign the Pen input to thecorrect screen.7Troubleshooting 23

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