Dell Crystal User Manual
Also see for Crystal: Quick setup guide
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Contents
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Product Specific ProblemsTroubleshooting the SpeakersBack to Contents PageCheck if the volume is muted. To enable sound:1. Click Start®Control Panel®Sound and Audio Devices.2. Click to uncheck the box next to Mute.Set the correct audio source in Dell Webcam Center. To select the correct audio source:1. In the Dell Webcam Center, click Tools®Audio Source Control.2. Select Monitor Webcam (C22W) in the Audio Source drop down list.3. Adjust the Volume slider to obtain the desired audio level.Test the microphone. Try testing the microphone using an application other than the Dell Webcam Center. To test themicrophone,1. Click Start®Control Panel®Sound and Audio Devices.2. Click the Voice tab.3. Click the Test Hardware button and follow the instructions.If the recording is successful, reset the camera defaults, or reinstall the Webcam Software. See Using the Camera for moreinformation.SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONSScreen image is too small Image is centered on screen, but does not fillentire viewing area.l Perform monitor reset on All Settings.Cannot adjust the monitor with thebuttons on the front panelOSD does not appear on the screen. l Turn off the monitor, unplug the power cord, and thenplug back and turn on the monitor.Common Symptoms What You Experience Possible SolutionsNo Sound No audio from the speakers l Ensure that the monitor has power.l If the monitor has no power, see Monitor Specific Troubleshooting for monitorcommon problem.l Set all volume controls to their maximum and ensure that the mute option isnot enabled.l Play some audio content on the computer (example, audio CD, or MP3).l Test the Speaker using another audio source (For example: USB or HDMI).Distorted Sound Computer's sound card is used as theaudio sourcel Clear any obstructions between the Speakers and the user.l Set all Windows volume controls to their midpoints.l Decrease the volume of the audio application.l Test the Speakers using another audio source (For example: USB or HDMI).Distorted Sound Other audio source is used l Clear any obstructions between the Speakers and the user.l Decrease the volume of the audio source.Unbalanced Sound Output Sound from only one side of Speakers l Clear any obstructions between the Speakers and the user.l Set all Windows audio balance controls (L-R) to their midpoints.l Test the Speakers using another audio source (For example: USB or HDMI).Low Volume Volume is too low l Clear any obstructions between the Speakers and the user.l Set all Windows volume controls to their maximum.l Increase the volume of the audio application.l Test the Speakers using another audio source (For example: USB or HDMI). |
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