Solving Problems 31Solving ProblemsTroubleshooting TipsFollow these tips when you troubleshoot your computer:• If you added or removed a part before the problem started, review the installation proceduresand ensure that the part is correctly installed.• If a peripheral device does not work, ensure that the device is properly connected.• If an error message appears on the screen, write down the exact message. This message mayhelp technical support personnel diagnose and fix the problem.• If an error message occurs in a program, see the program’s documentation.Battery ProblemsCAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace thebattery only with the same or equivalent type recommended by the manufacturer. Discard usedbatteries according to the manufacturer's instructions.CAUTION: Before you begin any of the procedures in this section, follow the safety instructionslocated in the Product Information Guide.Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructionslocated in the Product Information Guide.RE P L A C E T H E B A T T E R Y — If you have to repeatedly reset time and date information after turning onthe computer, or if an incorrect time or date displays during start-up, replace the battery (see page 95).If the battery still does not work properly, contact Dell (see page 114).EN S U R E T H A T MI C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button andclick My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimes prevent Windows fromrecognizing the drive.
