Troubleshooting 65Dell Soundbar ProblemsCommon Symptoms What YouExperiencePossible SolutionsNo sound for systemwhere the Soundbardraws power from anAC adapterNo power toSoundbar - the powerindicator is off• Turn the Power/Volume knobon the Soundbar clockwise tothe middle position; check ifthe power indicator (white LED)on the front of the Soundbar isilluminated.• Confirm that the power cablefrom the Soundbar is pluggedinto the adapter.No Sound Soundbar has power -power indicator is on• Plug the audio line-in cable intothe computer’s audio out jack.• Set all volume controls to theirmaximum and ensure that themute option is not enabled.• Play some audio content on thecomputer (example, audio CD,or MP3).• Turn the Power/Volume knobon the Soundbar clockwise to ahigher volume setting.• Clean and reseat the audio line-in plug.• Test the Soundbar usinganother audio source (Forexample: portable CD player,MP3 player).Distorted Sound Computer’s soundcard is used as theaudio source• Clear any obstructions betweenthe Soundbar and the user.• Confirm that the audio line-inplug is completely inserted intothe jack of the sound card.• Set all Windows volumecontrols to their midpoints.• Decrease the volume of theaudio application.• Turn the Power/Volume knobon the Soundbar counter-clockwise to a lower volumesetting.• Clean and re-seat the audioline-in plug.• Troubleshoot the computer’ssound card.• Test the Soundbar usinganother audio source (Forexample: portable CD player,MP3 player).• Avoid using an audio cableextension or audio jackconverter.