Dell EMC VxFlex Series Owner's Manual
Also see for EMC VxFlex Ready Node R740xd: ManualOperating system installation guideOperating system installation guideUser guideInstallation guide
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Contacting Dell EMCUse this topic to learn how to contact Dell EMC.About this taskDell EMC provides several online and telephone-based support and service options. Availability varies by country andproduct, and some services may not be available in your area. To contact Dell EMC for sales, technical support, orcustomer service issues use the steps in this task.Note: If you do not have an active internet connection, you can find contact information on your purchase invoice,packing slip, bill, or Dell EMC product catalog.Procedure1. Go to https://dell.com/support/incidents-online/contactus.2. For customized support:a. Type your system Service Tag in the Service Tag box.b. Click Submit.3. For general support:a. Select your product category.b. Select your product segment.c. Select your product.The support page that lists the various support categories is displayed.Secure Remote ServicesSecure Remote Services (formerly ESRS) is a secure, two-way connection between Dell EMC products and Dell EMCCustomer Support that helps customers avoid and resolve issues up to 73 percent faster. It is completely virtual andoffers flexibility for enterprise environments of any size.Key benefitsl Proactive wellness monitoring and issue preventionl Automated issue detection, notification and case creation for quicker uptimel Predictive analytics-based recommendations through MyService360 and product consolesThe Secure Remote Services lifeline is a heartbeat that pulses outbound from the Secure Remote Services gateway toDell EMC Customer Service in 30-second intervals, providing Dell EMC with connectivity status as well as the status ofeach product. The heartbeat ensures continuous monitoring, notification, and if necessary, proactive remotetroubleshooting to ensure high availability of your products. As a result, you will experience faster resolution andgreater uptime.Recycling or End-of-Life service informationTake back and recycling services are offered for this product in certain countries.If you want to dispose of system components, visit Dell.com/recyclingworldwide and select the relevant country.Getting help46 R740xd Owner's Guide |
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