Dell EqualLogic PS4100 Hardware Maintenance Manual

Also see for PS4100: Hardware Overview Configuration guide Setting up Installation and setup guide

Contents

Dell EqualLogic PS4100 Hardware Maintenance Manual Manual pdf 42 page image

PS4100 Hardware Maintenance Guide Troubleshooting Your Array36Obtaining Component DiagnosticsYou can collect diagnostic information for one or more members of a PS Series group through the GroupManager GUI or the CLI. See the Group Administration guide or the CLI Reference for more information.Troubleshooting Array Startup FailureIf your system halts during startup, check if:• The array fault LEDs are lit. See Front-Panel Features and Indicators on page 3.• There is a constant scraping or grinding sound when you access the hard drive. See Obtaining TechnicalSupport and Customer Service on page 35.Troubleshooting Loss of CommunicationFor information about troubleshooting loss of communication, see Network Requirements andRecommendations in the Installation Guide for your array.Troubleshooting Array Connections1. Verify that the control module port link status LED and the control module status LED are solid greenfor each port that is connected to a cable. If the LEDs are not solid green, see Control Module Featureson page 17.2. Make sure that all the cables are attached correctly.If the problem is not resolved, see Obtaining Technical Support and Customer Service on page 35.Troubleshooting External Connections• Verify that the cables are connected to the correct Ethernet and, if applicable, Management ports beforetroubleshooting any external devices. For the location of the back-panel connectors on your array, seeBack-Panel Features and Indicators on page 4.• Make sure that the power cables are securely attached to the power supply modules on your array.Troubleshooting Power Supply and Cooling Modules1. Locate the faulty power supply and determine the status of the LEDs.If the AC power LED is not lit, check the power cord and power source into which the power supply isplugged.– Connect another device to the power source to verify if it is working.– Connect the cable to a different power source.