Dell EqualLogic PS4110 Hardware Owner's Manual

Also see for PS4110: Hardware Overview Installation User guide

Dell EqualLogic PS4110 Hardware Owner's Manual Manual pdf 46 page image

Hardware Owner's Manual 5 Troubleshooting Your Array• External airflow is obstructed.• The power supply and cooling module is removed or has failed. See Troubleshooting Power Supply and Cool-ing Modules on page 41.If the problem is not resolved, see Obtaining Technical Support and Customer Service on page 39.Troubleshooting Control Modules1. Remove the control module and verify that the pins on the backplane and control module are not bent. SeeReplacing a Control Module on page 24.2. Reinstall the control module and wait for 30 seconds. See Replacing a Control Module on page 24.3. Check the control module status LEDs. See Interpreting Control Module LEDs on page 19 for moreinformation.4. If control module status LED is blinking amber (5 times per sequence), update the firmware to the latestsupported firmware on both the control module. For more information about downloading the latest firmware,see the PS Series Release Notes and the document Updating PS Series Storage Array Firmware, availableon the customer support site.5. If the link status LEDs are not green:a. Reseat the cables on the control modules and the switches.b. Check the link status LED. If the link status LED is not green, proceed to the next step.c. Replace the cables.If the problem is not resolved, see Obtaining Technical Support and Customer Service on page 39.Troubleshooting Hard DrivesCheck the hard drive indicators before removing the faulty drive from the array.1. Remove the drive from the array. See Removing a 2.5-inch Drive on page 10 and Removing a 3.5-inch Driveon page 12.2. Check the drive to make sure that the connectors are not damaged.3. Reinstall the drive.4. Verify that the control module port link status LED and the control module status LED are solid green foreach port that is connected to a cable. If the LEDs are not solid green, see Control Module Features on page17.If the problem is not resolved, see Obtaining Technical Support and Customer Service on page 39.42

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