Dell Force10 S50N Series Installing Manual

Also see for Force10 S50N Series: Configuration guide Quick start guide Implementation guide

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Technical Support | 57Figure 8-1. Serial Numbers on Back of ChassisThe serial numbers of the optional data modules (10G Ethernet and Stacking) are located on labels ontheir faces (some early-production modules have the PN on their baseboards). For serial numbers of theSFP optics, you can also access them through the CLI with either the show hardware or show running-config commands.The serial number label of the optional DC Backup Power Supply (see Backup Power Components onpage 29) is located on the base of the chassis.Requesting a Hardware ReplacementTo request replacement hardware, follow these steps:Step Task1 Determine the part number and serial number of the component. To list the numbers for all components installed inthe chassis, use the show hardware command.2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support caseby:• Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center onpage 56).• Contacting Dell Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center onpage 56). Provide the following information when using E-mail or phone:• Part number, description, and serial number of the component.• Your name, organization name, telephone number, fax number, and e-mail address.• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.• A description of the failure, including log messages. This generally includes:• Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer inyour terminal program should be set high.)• Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit thatexperienced the failure (This report is included as a section in the output of show tech-support.)• Console captures showing the error messages• Console captures showing the troubleshooting steps taken• Saved messages to a syslog server, if one is usedfn00163s50V11.5FG -48VRTN -48VCurrentSharingLabels (Part #, Serial #, Mac Address, Bar Code, FRU #)12345671234567 1234567