Back to Contents PageTroubleshootingDell™ G2210/G2410 Flat Panel Monitor User's GuideTroubleshooting Your MonitorCommon ProblemsProduct-Specific ProblemsTroubleshooting Your MonitorSelf-Test Feature CheckYour monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properlyconnected but the monitor screen remains dark, run the monitor self-test by performing the following steps:1. Turn off both your computer and the monitor.2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blueconnector) cables from the back of computer.3. Turn on the monitor.4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioningproperly.Built-in DiagnosticsYour monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, orwith your computer and video card.To run the built-in diagnostics:1. Ensure that the screen is clean (no dust particles on the surface of the screen).2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.3. Press and hold the B and E buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.CAUTION: Before you begin any of the procedures in this section, follow the Safety InstructionsThe floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scrollthrough the screen.orNOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.