Dell Inspiron 0F970NA00 Setup Manual

45Getting HelpBefore You CallNOTE: Have your Express Service Codeready when you call. The code helps Dell’sautomated-support telephone system directyour call more efficiently. You may also beasked for your Service Tag.Remember to fill out the following DiagnosticsChecklist. If possible, turn on your computerbefore you call Dell for assistance and call froma telephone at or near the computer. You may beasked to type some commands at the keyboard,relay detailed information during operations, ortry other troubleshooting steps possible only atthe computer itself. Ensure that the computerdocumentation is available.Diagnostic ChecklistName:•Date:•Address:•Phone number:•Service Tag (bar code on the top of the•computer):Express Service Code:•Return Material Authorization Number (if•provided by Dell support technician):Operating system and version:•Devices:•Expansion cards:•Are you connected to a network? Yes/No•Network, version, and network adapter:•Programs and versions:•See your operating system documentationto determine the contents of the computer’sstart-up files. If the computer is connected to