39INSPIRONIf you experience a problem with your computer,you can complete the following steps todiagnose and troubleshoot the problem:See “Solving Problems” on page1. 24 forinformation and procedures that pertain tothe problem your computer is experiencing.See “Dell Diagnostics” on page2. 31 forprocedures on how to run Dell Diagnostics.Fill out the “Diagnostic Checklist” on3.page 42.Use Dell’s extensive suite of online services4.available at Dell Support (support.dell.com)for help with installation and troubleshootingprocedures. See “Online Services” onpage 40 for a more extensive list of DellSupport online.If the preceding steps have not resolved the5.problem, see “Before You Call” on page 41and then “Contacting Dell” on page 43.NOTE: Call Dell Support from a telephonenear or at the computer so that the supportstaff can assist you with any necessaryprocedures.NOTE: Dell’s Express Service Code systemmay not be available in all countries.When prompted by Dell’s automated telephonesystem, enter your Express Service Code toroute the call directly to the proper supportpersonnel. If you do not have an ExpressService Code, open the Dell Accessories folder,double-click the Express Service Code icon, andfollow the directions.NOTE: Some of the services mentionedbelow are not always available in alllocations outside the continental U.S.Call your local Dell representative forinformation on availability.Getting Help