Dell Inspiron 600m Owner's Manual

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Dell Inspiron 600m Owner's Manual Manual pdf 163 page image

Appendix 163"Total Satisfaction" Return Policy (U.S. Only)We value our relationship with you and want to make sure that you're satisfied with yourpurchases. That's why we offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dellproducts that you purchased directly from Dell for a credit or a refund of the purchase pricepaid, less shipping and handling and applicable restocking fees as follows:• New Hardware Products and Accessories — All new hardware, accessories, parts, andunopened software still in its sealed package, excluding the products listed below, maybe returned within 30 days from the date on the packing slip or invoice. To returnapplications software or an operating system that has been installed by Dell, you mustreturn the entire computer. A different return policy applies to nondefective productspurchased through Dell's Software and Peripherals division by customers of our Smalland Medium Business divisions. Those products may be returned within 30 days fromthe date on the packing slip or invoice, but a fifteen percent (15%) restocking fee will bededucted from any refund or credit. The "Total Satisfaction" Return Policy and Softwareand Peripherals division return policy are not available for Dell | EMC storage products,EMC-branded products, or enterprise software.• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — Allreconditioned or refurbished Dell-branded server and storage products may be returnedwithin 30 days from the date on the packing slip or invoice. All other reconditioned orrefurbished Dell-branded hardware products and parts may be returned within 14 daysof the date on the packing slip or invoice.To return products, e-mail or call Dell customer service to receive a Credit ReturnAuthorization Number within the return policy period applicable to the product you want toreturn. You must obtain a Credit Return Authorization Number in order to return the product.See "Contacting Dell" or "Getting Help" in your customer documentation (orwww.dell.com/us/en/gen/contact.htm) to find the appropriate contact information forobtaining customer assistance.You must ship the products to Dell within 5 days of the date that Dell issues the Credit ReturnAuthorization Number. You must also return the products to Dell in their original packaging, inas-new condition along with any media, documentation, and all other items that were includedin the original shipment, prepay shipping charges, and insure the shipment or accept the risk ofloss or damage during shipment.Limited Warranty Terms for Dell-Branded Hardware Products(Canada Only)What is covered by this limited warranty?This limited warranty covers defects in materials and workmanship in your—our end-usercustomer's—Dell-branded hardware products, including Dell-branded peripheral products.