54Using Support ToolsIf you encounter a problem during a test,5.a message with the error code and adescription of the problem will appear onyour screen. Write down the error code andproblem description and contact Dell (see“Contacting Dell” on page 72).NOTE: The Service Tag for your computeris displayed at the top of each test screen.The Service Tag helps you identify yourcomputer when you contact Dell.When the tests complete, close the test6.screen to return to the Choose An Optionwindow.To exit the Dell Diagnostics and to restart the7.computer, click Exit.Starting Dell Diagnostics From theDrivers and Utilities DiscNOTE: TheDrivers and Utilities disc maynot ship with your computer.Insert the1.Drivers and Utilities disc.Shut down and restart the computer.2.When the DELL™ logo appears, press immediately.NOTE: If you wait too long and theoperating system logo appears, continue towait until you see the Microsoft® Windows®desktop; then, shut down your computerand try again.NOTE: The next steps change the bootsequence for one time only. On the nextstart‑up, the computer boots according tothe devices specified in the system setupprogram.