37Using Support ToolsHardware TroubleshooterIf a device is either not detected duringthe operating system setup or is detectedbut incorrectly configured, you can use theHardware Troubleshooter to resolve theincompatibility.To start the Hardware Troubleshooter:Click1. Start → Help and Support.Type2. hardware troubleshooter inthe search field and press to startthe search.In the search results, select the option that3.best describes the problem and follow theremaining troubleshooting steps.Dell DiagnosticsIf you experience a problem with yourcomputer, perform the checks in “Lockups andSoftware Problems” on page 32 and run theDell Diagnostics before you contact Dell fortechnical assistance.It is recommended that you print theseprocedures before you begin.NOTE: Dell Diagnostics works only onDell computers.NOTE: TheDrivers and Utilities discis optional and may not ship with yourcomputer.Ensure that the device that you want to testdisplays in the system setup program and isactive. Press during POST (Power On SelfTest) to enter the System Setup (BIOS) utility.Start the Dell Diagnostics from your hard driveor from theDrivers and Utilities disc.