53Getting HelpReturning Items for RepairUnder Warranty or for CreditPrepare all items being returned, whether forrepair or credit, as follows:NOTE: Before you return the product to Dell,make sure to back up any data on the harddrive and on any other storage device in theproduct. Remove any and all confidential,proprietary and personal information, aswell as removable media, such as CDs, andPC Cards. Dell is not responsible for any ofyour confidential, proprietary or personalinformation; lost or corrupted data; ordamaged or lost removable media that maybe included with your return.Call Dell to obtain a Return Material1.Authorization Number, and write it clearlyand prominently on the outside of the box.For the telephone number to call for your2.region, see “Contacting Dell” on page 55.Include a copy of the invoice and a letter3.describing the reason for the return.Include a copy of the Diagnostics Checklist (see4.“Diagnostic Checklist” on page 54), indicatingthe tests that you have run and any errormessages reported by the Dell Diagnostics(see “Dell Diagnostics” on page 40).Include any accessories that belong with5.the item(s) being returned (power cables,software, guides, and so on) if the return isfor credit.Pack the equipment to be returned in the6.original (or equivalent) packing materials.NOTE: You are responsible for payingshipping expenses. You are alsoresponsible for insuring any productreturned, and you assume the risk of lossduring shipment to Dell. Collect On Delivery(C.O.D.) packages are not accepted.NOTE: Returns that are missing any of thepreceding requirements will be refused atDell’s receiving dock and returned to you.