SupportAssist system resolution............................................................................................................................. 85System Log......................................................................................................................................................................... 85Updating the BIOS ...........................................................................................................................................................86Updating your system BIOS using a USB flash drive............................................................................................... 86System and setup password...........................................................................................................................................87Assigning a system setup password....................................................................................................................... 87Deleting or changing an existing system setup password.................................................................................88Chapter 5: Troubleshooting.........................................................................................................89Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................89Running the SupportAssist Pre-Boot System Performance Check................................................................89System diagnostic lights..................................................................................................................................................90Kickstand open status behavior..................................................................................................................................... 91Flashing BIOS (USB key)................................................................................................................................................. 91Flashing the BIOS...............................................................................................................................................................91Backup media and recovery options.............................................................................................................................92WiFi power cycle............................................................................................................................................................... 92Flea power release............................................................................................................................................................ 92Chapter 6: Getting help...............................................................................................................93Contacting Dell.................................................................................................................................................................. 934 Contents