Dell Latitude CPi A series User Manual

Contents

Getting Help: Dell Latitude CPi A-Series System User's GuideAutomated Order-Status SystemYou can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the informationneeded to locate and report on your order. For the telephone number to call, refer to Dell Contact Numbers.Technical Support ServiceDell's industry-leading hardware technical support service is available 24 hours a day, seven days a week, to answer your questions about Dellhardware.Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particularquestion. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.To contact Dell's technical support service, first refer to Before You Call and then call the number for your country as listed in Dell Contact Numbers.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customerassistance. Have your invoice or packing slip handy when you call. For the telephone number to call, refer to Dell Contact Numbers.Product InformationIf you need information about additional products available from Dell Computer Corporation, or if you would like to place an order, visit Dell's World WideWeb site at http://www.dell.com. For the telephone number to call to speak to a sales specialist, refer to Dell Contact Numbers.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.For the telephone number to call, refer to Dell Contact Numbers.2. Include a copy of the invoice and a letter describing the reason for the return.3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.file:///I|/SERVICE%20MANUALS/DELL%20MANUALS/LAPTOPS_checked%20o...titude/CPi%20A%20SERIES/CPi%20A%20SERIES%20USRGUIDE/Getting.htm (4 of 15)6/21/2004 1:40:47 AM