Dell Latitude CPx J Series User Manual

Also see for Latitude CPx H Series: Service manual Service manual

Dell Latitude CPx J Series User Manual Manual pdf 158 page image

Product InformationIf you need information about additional products available from Dell, or if you would like to place an order,visit Dell's World Wide Web site at http://www.dell.com. For the telephone number to call to speak to asales specialist, see "Contacting Dell."Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of thebox.For the telephone number to call, see the contact numbers for your region.2. Include a copy of the invoice and a letter describing the reason for the return.3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messagesreported by the Dell Diagnostics.4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes,guides, and so on) if the return is for credit.5. Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring any productreturned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages arenot accepted.Returns that are missing any of the preceding requirements will be refused at our receiving dock andreturned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell fortechnical assistance and call from a telephone at or near the computer. You may be asked to type somecommands at the keyboard, relay detailed information during operations, or try other troubleshooting stepspossible only at the computer system itself. Make sure the system documentation is available.CAUTION: If you need to remove the computer covers, be sure to first disconnect thecomputer system's power and modem cables from all electrical outlets.Diagnostics Checklist