17.3 Product InformationIf you need information about additional products available from Dell, or if you would like to place an order, contact DellCustomer Support.17.4 Before You CallNOTE: Have your Service Tag information available (located on the bottom of your computer).Remember to fill out the Diagnostics Checklist (see "3 1 7 H Diagnostics Checklist"). If possible, turn on your computer before youcall Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands atthe keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at thecomputer itself. Ensure that the computer documentation is available.17.5 Diagnostic ChecklistCAUTION: Before you begin any of the procedures in this section, follow the safetyinstructions in the Safety section of this manual.Name:Date:Address:Phone number:Service Tag (bar code on the bottom of the computer):Return Material Authorization Number (if provided by Dell support technician):Operating system and version:Devices:Expansion cards:Are you connected to a network? Yes NoNetwork, version, and network adapter:Programs and versions:See your operating system documentation to determine the contents of the system’s start-up files. If the computer isconnected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic code:Description of problem and troubleshooting procedures you performed:
