Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button forat least 8 to 10 seconds until the computer turns off. Then restart your computer.A program stops responding or crashes repeatedlyEnd the program —1. Press simultaneously.2. Click Task Manager.3. Click Applications.4. Click the program that is no longer responding.5. Click End Task.Check the software documentation — If necessary, uninstall and then reinstall the program.A program is designed for an earlier Microsoft® Windows® operating systemRun the Program Compatibility Wizard — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XPoperating system environments.1. Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.2. Follow the instructions on the screen.A solid blue screen appearsTurn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button forat least 8 to 10 seconds until the computer turns off. Then restart your computer.Other software problemsCheck the software documentation or contact the software manufacturer for troubleshooting information —l Ensure that the program is compatible with the operating system installed on your computer.l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.l Ensure that the program is installed and configured properly.l Verify that the device drivers do not conflict with the program.l If necessary, uninstall and then reinstall the program.Back up your files immediatelyUse a virus-scanning program to check the hard drive, floppy disks, or CDsSave and close any open files or programs and shut down your computer through the Start menuScan the computer for spyware — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are havingNOTICE: You might lose data if you are unable to perform an operating system shutdown.NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
