1. Click the Windows Vista start button , and click Help and Support.2. Type hardware troubleshooter in the search field and press to start the search.3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.Dell DiagnosticsWhen to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in Solving Problems, and then run the Dell Diagnostics before contacting Dell forassistance.Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer.Starting the Dell Diagnostics From Your Hard DriveBefore running the Dell Diagnostics, enter system setup to review your computer's configuration information, and ensure that the device you want to test isdisplayed in system setup and is active. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or atsupport.dell.com.The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive.1. Ensure that the computer is connected to an electrical outlet that is known to be working properly.2. Press and hold the key and then turn on your computer.The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.¡ During the assessment, answer any questions that appear.¡ If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support.¡ If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic UtilityPartition. Press any key to continue."3. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.4. Press to select Test System and then press .5. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press and then , to select the test you want to run (see DellDiagnostics Main Menu).6. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.7. Close the Main Menu window to exit the Dell Diagnostics and restart the computer.CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety bestpractices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.NOTE: The Drivers and Utilities media is optional and may not ship with your computer.NOTE: The Dell Diagnostics only operate on Dell computers.NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.NOTE: If your computer does not display a screen image, contact Dell Support.NOTE: Alternatively, you can select Diagnostics from the one-time boot menu at startup.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilitiesmedia (see Starting the Dell Diagnostics From the Drivers and Utilities Media).NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extendedmemory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key toreturn to the previous menu.NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilitiesmedia (see Starting the Dell Diagnostics From the Drivers and Utilities Media).
