Getting Help 47• Dell Support e-mail addresses:mobile_support@us.dell.comsupport@us.dell.comla-techsupport@dell.com (Latin America and Caribbean countries only)apsupport@dell.com (Asian/Pacific countries only)• Dell Marketing and Sales e-mail addresses:apmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)• Anonymous file transfer protocol (FTP):ftp.dell.com – log in as user anonymous, and use your e-mail address asyour passwordAutoTech ServiceDell's automated support service—AutoTech—provides recorded answers tothe questions most frequently asked by Dell customers about their laptop anddesktop computers.When you call AutoTech, use your touch-tone telephone to select thesubjects that correspond to your questions. For the telephone number to callfor your region, see "Contacting Dell" on page 51.Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can goto support.dell.com, or you can call the automated order-status service. Arecording prompts you for the information needed to locate and report onyour order. For the telephone number to call for your region, see "ContactingDell" on page 51.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, orincorrect billing, contact Dell for customer assistance. Have your invoice orpacking slip available when you call. For the telephone number to call for yourregion, see "Contacting Dell" on page 51.