Quick Reference Guide 19NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppydrives, Intel® Pentium® M processors, optical drives, and USB devices. NSS is necessary for correctoperation of your Dell computer. The software automatically detects your computer and operatingsystem and installs the updates appropriate for your configuration.NOTE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port,and D/View devices.Lockups and Software ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.The computer does not start upThe computer stops respondingNOTICE: You might lose data if you are unable to perform an operating system shutdown.A program stops respondingA program crashes repeatedlyNOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.EN S U R E T H A T T H E AC A D A P T E R I S FI R M L Y C O N N E C T E D T O TH E CO M P U T E R A N D T O TH EEL E C T R I C A L OU T L E TTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off. Then restart your computer.EN D T H E P R O G R A M —1 Press simultaneously.2 Click Applications.3 Click the program that is no longer responding.4 Click End Task.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.