Dell OptiPlex 330 User Manual

Also see for OptiPlex 330: System information guide User guide Service manual Setup and features information User guide

Contents

Dell OptiPlex 330 User Manual Manual pdf 131 page image

Diagnostic LightsTo help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front or back panel. The lights can be off or green.When the computer starts normally, the patterns or codes on the lights change as the boot process completes. When the computer starts normally, thepatterns or codes on the lights change as the boot process completes. If the POST portion of system boot completes successfully, all four lights display solidgreen. If the computer malfunctions during the POST process, the pattern displayed on the LEDs may help identify where in the process the computer halted.No boot device available — The system cannot detect a bootable device or partition.¡ If the floppy drive is your boot device, ensure that the cables are connected and that a bootable floppy disk is in the drive.¡ If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly andpartitioned as a boot device.¡ Enter system setup and ensure that the boot sequence information is correct (see Entering System Setup).No timer tick interrupt — A chip on the system board might be malfunctioning or motherboard failure (see Contacting Dell for assistance).Non-system disk or disk error — Replace the floppy disk with one that has a bootable operating system or remove the floppy disk fromdrive A and restart the computer.Not a boot diskette — Insert a bootable floppy disk and restart your computer.USB over current error — Disconnect the USB device. Use an external power source for the USB device.NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dellrecommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem. —S.M.A.R.T error, possible HDD failure. This feature can be enabled or disabled in BIOS setup.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.NOTE: The orientation of the diagnostic lights may vary depending on the system type. The diagnostic lights can appear either vertical or horizontal.Light Pattern Problem Description Suggested ResolutionThe computer is in a normal "off"condition, or a possible pre-BIOS failurehas occurred.The diagnostic lights are not lit after thecomputer successfully boots to theoperating system.Plug the computer into a working electrical outlet and press the power button.A possible BIOS failure has occurred; thecomputer is in the recovery mode.Run the BIOS Recovery utility, wait for recovery completion, and then restart the computer.A possible processor failure has occurred. Reinstall the processor and restart the computer.Memory modules are detected, but amemory failure has occurred.l If you have one memory module installed, reinstall it and restart the computer. (seeMemory for instructions on how to remove and install memory modules.)l If you have two or more memory modules installed, remove the modules, reinstall onemodule, and then restart the computer. If the computer starts normally, reinstall anadditional module. Continue until you have identified a faulty module or reinstalled allmodules without error.l If available, install properly working memory of the same type into your computer.l If the problem persists, contact Dell (see Contacting Dell).A possible graphics card failure hasoccurred.l If the computer has a graphics card, remove the card, reinstall it, and then restart thecomputer.l If the problem still exists, install a graphics card that you know works and restart thecomputer.l If the problem persists or the computer has integrated graphics, contact Dell (seeContacting Dell).A possible floppy or hard drive failure hasoccurred.Reseat all power and data cables and restart the computer.A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer.