Dell OptiPlex DCCY Setup And Quick Reference Manual

Contents

Getting Help 65Getting HelpObtaining AssistanceCAUTION: If you need to remove the computer cover, first disconnect thecomputer power and modem cables from all electrical outlets. Follow the safetyinstructions that shipped with your computer.If you experience a problem with your computer, you can complete thefollowing steps to diagnose and troubleshoot the problem:1 See "When the Dell Diagnostics Main Menu appears, select the test thatyou want to run, and follow the instructions on the screen." on page 51 forinformation and procedures that pertain to the problem your computer isexperiencing.2 See "Dell Diagnostics" on page 50 for procedures on how to run DellDiagnostics.3 Fill out the "Diagnostics Checklist" on page 70.4 Use Dell's extensive suite of online services available at Dell Support(support.dell.com) for help with installation and troubleshootingprocedures. See "Online Services" on page 66 for a more extensive list ofDell Support online.5 If the preceding steps have not resolved the problem, see "ContactingDell" on page 71.NOTE: Call Dell Support from a telephone at or near the affected computer so thatthe support staff can assist you with any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your ExpressService Code to route the call directly to the proper support personnel. If youdo not have an Express Service Code, open the Dell Accessories folder,double-click the Express Service Code icon, and follow the directions.