64 | TroubleshootingUniversal serial bus (USB) specific problemsSpecificSymptomsPossible SolutionsUSB interface is notworking∞ Check that your monitor is turned On.∞ Reconnect the upstream cable to your computer.∞ Reconnect the USB peripherals (downstream connector).∞ Switch Off and then turn On the monitor again.∞ Reboot the computer.∞ Some USB devices like external portable HDD require higher electriccurrent; connect the device directly to the computer system.Supre Speed USB 3.0interface is slow∞ Check that your computer is USB 3.0-capable..∞ Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensurethat the correct USB port is used.∞ Ensure that the correct USB port is used.∞ Reconnect the upstream cable to your computer.∞ Reconnect the USB peripherals (downstream connector).∞ Reboot the computer.Wireless USBperipherals stopworking when a USB3.0 device is pluggedin∞ Increase the distance between the USB 3.0 peripherals and thewireless USB receiver.∞ Position your wireless USB receiver as close as possible to thewireless USB peripherals.∞ Use a USB-extender cable to position the wireless USB receiver as faraway as possible from the USB 3.0 port.