Dell P2418HZ User Manual
Also see for P2418HZ: User guideService manual
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Contents
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Troubleshooting | 69Universal serial bus (USB) specific problemsSpecificSymptomsPossible SolutionsUSB interface is notworking∞ Check that your monitor is turned On.∞ Reconnect the upstream cable to your computer.∞ Reconnect the USB peripherals (downstream connector).∞ Switch Off and then turn On the monitor again.∞ Reboot the computer.∞ Some USB devices like external portable HDD require higher electriccurrent; connect the device directly to the computer system.Supre Speed USB 3.0interface is slow∞ Check that your computer is USB 3.0-capable..∞ Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensurethat the correct USB port is used.∞ Ensure that the correct USB port is used.∞ Reconnect the upstream cable to your computer.∞ Reconnect the USB peripherals (downstream connector).∞ Reboot the computer.Wireless USBperipherals stopworking when a USB3.0 device is pluggedin∞ Increase the distance between the USB 3.0 peripherals and thewireless USB receiver.∞ Position your wireless USB receiver as close as possible to thewireless USB peripherals.∞ Use a USB-extender cable to position the wireless USB receiver as faraway as possible from the USB 3.0 port.Microsoft® Skype for Business® Specific ProblemsSpecificSymptomsPossible SolutionsThe Hookbutton is not working∞ Ensure that the USB upstream cable is connected between themonitor and the computer or notebook.∞ Ensure that you have signed in to Skype for Business.Webcam is notdetected∞ Ensure that the USB upstream cable is connected between themonitor and the computer or notebook.∞ Reconnect the USB upstream cable to the computer or notebook.The Mutebutton is not working∞ Ensure that the USB upstream cable is connected between themonitor and the computer or notebook.∞ Reconnect the USB upstream cable to the computer or notebook.No soundcoming from thespeakers∞ Ensure that you have set the default playback device as "DELLP2418HZ" on your system.∞ Turn Off the monitor, unplug the monitor power cord, replug it, andthen turn On the monitor.∞ Reset the monitor to Factory Settings. |
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