Back to Contents PageAppendixDell™ Photo P703w All-In-One Printer User's GuideDell Technical Support PolicyTechnical AssistanceObtaining AssistanceProduct InformationBefore You CallContacting DellWarranty and Return PolicyDell Technical Support PolicyTechnician-assisted technical support requires the cooperation and participation of the customer in the troubleshootingprocess and provides for restoration of the Operating System, application software and hardware drivers to the originaldefault configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at DellSupport. Additional technical support options may be available for purchase.Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installedthrough Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).Technical AssistanceIf you need help with a technical problem, Dell™ is ready to assist you.1. Call technical support from a telephone near or at the printer so that technical support can assist you with anynecessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call tothe proper support personnel.NOTE: Dell's Express Service Code may not be available in all countries.2. In the U.S., small business customers should call 1-800-456-3355, medium and large business customers shouldcall 1-877-671-3355, and consumer (home and home office) customers should call 1-800-624-9896.3. Follow the menu prompts in the automated telephone system to speak with a technical support representative.Obtaining AssistanceNOTE: Call the support service from a telephone near or at the computer so that the support staff can assist youwith any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to theproper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click theExpress Service Code icon, and follow the directions. For instructions on using the Dell Support, see Before You Call.NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call yourlocal Dell representative for information on availability.