Quick Reference Guide 21SA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U RC O M P U T E R T H R O U G H T H E S T A R T M E N U .SC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computerperformance, you frequently receive pop-up advertisements, or you are havingproblems connecting to the Internet, your computer might be infected withspyware. Use an anti-virus program that includes anti-spyware protection(your program may require an upgrade) to scan the computer and removespyware. For more information, go to support.dell.com and search for thekeyword spyware.RU N T H E DE L L DI A G N O S T I C S — See "Dell Diagnostics" on page 21. If all testsrun successfully, the error condition is related to a software problem.Dell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in"Lockups and Software Problems" on page 19 and run the Dell Diagnosticsbefore you contact Dell for technical assistance.It is recommended that you print these procedures before you begin.NOTICE: The Dell Diagnostics works only on Dell™ computers.NOTE: The Drivers and Utilities media is optional and may not ship with yourcomputer.Enter system setup (see "System Setup Program" in your User’s Guide),review your computer’s configuration information, and ensure that the deviceyou want to test displays in system setup and is active.Start the Dell Diagnostics from either your hard drive or from the Drivers andUtilities media.
