PowerConnect RPS-60 Setup Guide 33What do I do if I am not satisfied?We pride ourselves on our great customer service. If you are not satisfied with the service youreceive under this limited warranty, please let us know. We have found that the best way toresolve issues regarding our limited warranty is to work together. If, after those discussions, youare still not satisfied, we believe arbitration is the most expeditious way to resolve yourconcerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER INCONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT ORFUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limitedwarranty, its interpretation, or the breach, termination or validity thereof, the relationshipswhich result from this limited warranty (including, to the full extent permitted by applicablelaw, relationships with third parties), Dell's advertising, or any related purchase SHALL BERESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATIONADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Codeof Procedure then in effect (available via the Internet at www.arb-forum.com/, or via telephoneat 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy betweenyou and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties,and may be entered as a judgment in any court of competent jurisdiction. Information may beobtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.May I transfer the limited warranty?Limited warranties on systems may be transferred if the current owner transfers ownership ofthe system and records the transfer with us. The limited warranty on Dell-branded memorymay not be transferred. You may record your transfer by going to our website:• If you are an Individual Home Consumer, go towww.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go towww.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm• If you are a Government, Education, or Healthcare Customer, or an Individual HomeConsumer who purchased through an Employee Purchase Program, go towww.dell.com/us/en/pub/topics/sbtopic_016_ccare.htmIf you do not have Internet access, please call Dell at 1-800-326-9463."Total Satisfaction" Return PolicyIf you are an end-user customer who bought new products directly from Dell, you may returnthem to Dell up to 30 days after you receive them for a refund or credit of the product purchaseprice. If you are an end-user customer who bought reconditioned or refurbished products fromDell, you may return them to Dell within 14 days after the date of invoice for a refund or creditof the product purchase price. In either case, the refund or credit will not include any shippingand handling charges shown on your invoice and will be subject to a fifteen percent (15%)restocking fee, unless otherwise prohibited by law. If you are an organization that bought theproducts under a written agreement with Dell, the agreement may contain different terms forthe return of products than specified by this policy.