Dell PowerEdge R630 Technical Manual

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Contents

58 PowerEdge R630 Technical GuideProSupport Plus (for business-critical servers)When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive andpreventative support for your business-critical systems. Dell ProSupport Plus provides you with allthe benefits of ProSupport, plus access to a dedicated Technical Account Manager and our eliteProSupport Plus engineers. ProSupport Plus gives you quick and efficient resolutions, working alongwith our SupportAssist technology that enables us to get ahead of issues in your environmentbefore they become problems.ProSupportOur ProSupport service offers highly trained experts around the clock and around the globe toaddress your IT needs. We’ll help you minimize disruptions and maximize availability of yourPowerEdge server workloads with 24x7x365 access to certified hardware experts Collaborative support assistance with over 195 third-party vendors Hypervisor and operating system support Onsite parts and labor response options including next business day or four-hour mission criticalProSupport Flex for Data CenterDell ProSupport Flex for Data Center offers flexible site-wide support for hyperscale data centerswith more than 1,000 assets. Built on standard Dell ProSupport components, Flex for Data Centerleverages our global scale while being tailored to suit your needs. While not for everyone, it offers aflexible solution for those with large and complex environments. When you choose Dell ProSupportFlex for Data Center, you’ll get: Enterprise-wide support that covers your entire data center A dedicated Technical Account Manager with remote, on-site, part-time and full-time options Dedicated elite ProSupport Flex technical and field engineers who are trained on yourenvironment and configurations Flexible on-site support and parts options that fit your operational model A tailored support plan for your operations staff

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