Dell PowerVault 100T User Manual

Also see for PowerVault LTO5-140: Manual Manual Handbook User guide User guide

Contents

Dell PowerVault 100T User Manual Manual pdf 61 page image

Chapter 7. Getting Helpv “Technical Assistance”v “Dell Enterprise Training and Certification” on page 7-3v “Problems with Your Order” on page 7-3v “Product Information” on page 7-3v “Returning Items for Warranty Repair or Credit” on page 7-3v “Before You Call” on page 7-3Technical AssistanceIf you need assistance with a technical problem, perform the following steps:1. Complete the procedures in "Troubleshooting Your System."2. Run the system diagnostics and record any information provided.3. Make a copy of the Diagnostics Checklist, and fill it out.4. Use Dell's extensive suite of online services available at Dell Support atsupport.dell.com for help with installation and troubleshooting procedures. Formore information, see "Online Services."5. If the preceding steps have not resolved the problem, call Dell for technicalassistance.Note: Call technical support from a phone near or at the system so thattechnical support can assist you with any necessary procedures.Note: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter yourExpress Service Code to route the call directly to the proper supportpersonnel. If you do not have an Express Service Code, open the DellAccessories folder, double-click the Express Service Code icon, andfollow the directions.For instructions on using the technical support service, see "TechnicalSupport Service" and "Before You Call."Note: Some of the following services are not always available in all locationsoutside the continental U.S. Call your local Dell representative forinformation on availability.Online ServicesYou can access Dell Support at support.dell.com. Select your region on theWELCOME TO DELL SUPPORT page, and fill in the requested details to accesshelp tools and information.You can contact Dell electronically using the following addresses:v World Wide Webwww.dell.com/www.dell.com/ap/ (Asian/Pacific countries only)www.dell.com.cn (China only)7-1