Dell PowerVault 110T LTO3 User Manual

Also see for PowerVault 110T LTO3: Compatibility Matrix Manual

Contents

Dell PowerVault 110T LTO3 User Manual Manual pdf 20 page image

Back to Contents PageTroubleshooting: DellTMPowerVaultTM110T LTO-3 Tape Drive User's GuideObtaining Drivers and Firmware UpgradesSelecting a Diagnostic or Maintenance FunctionGeneral GuidelinesMethods of Receiving Errors and MessagesDescriptions and Corrective ActionsResolving Problems Reported by the SystemResolving Media-Related ProblemsRemoving a Tape DriveTapeAlertManually Removing a Tape CartridgeObtaining Drivers and Firmware UpgradesPeriodically check for updated levels of firmware by visiting the Web at support.dell.com.Selecting a Diagnostic or Maintenance FunctionThe tape drive can run diagnostics, test write and read functions, test a suspect tape cartridge, and perform other diagnostic and maintenance functions. Thedrive must be in maintenance mode to perform these functions. To place the drive in maintenance mode and select a diagnostic or maintenance function, seeTable 1.Table 1. Diagnostic and Maintenance Function Codes and DescriptionsNOTICE: When updating firmware, do not power off the tape drive until the update is complete, or the firmware may be lost.NOTE: Maintenance functions cannot be performed concurrently with read or write operations. While in maintenance mode, the tape drive does notaccept SCSI commands from the system. Close all tape drive applications before entering maintenance mode.Function Code 1 — Run SCSI Tape Drive DiagnosticsCauses the tape drive to run self tests.Attention: Insert only a scratch data cartridge for this test. Data on the cartridge will be overwritten.1. Make sure that no cartridge is in the drive.2. Within a 2-second interval, press the eject button three times. The status light becomes solid amber, which means that the drive is in maintenancemode.3. Press the eject button once per second until appears in the single-character display. If you cycle past , continue to press the eject button untilit redisplays.4. To select the function, press and hold the eject button for 3 seconds. After you select the function, flashes, the drive runs diagnostics forapproximately 90 seconds, then flashes. When flashes, the drive is waiting for a cartridge.5. Within 60 seconds, insert a scratch data cartridge that is not write-protected (or the tape drive exits maintenance mode). After you insert thecartridge, flashes and the test begins.¡ If the diagnostic completes successfully, it begins again and runs for a maximum of ten times. Each loop takes approximately 20 minutes to run.After the tenth loop, the diagnostic stops and automatically exits maintenance mode.¡ If the diagnostic fails, the status light flashes amber and an error code displays. The tape drive unloads the tape cartridge and exitsmaintenance mode.¡ To halt the diagnostic at the end of the current 20-minute test loop, press the eject button once. The drive acknowledges the request byslowing the length of time that the currently displayed character flashes on the single-character display (from twice per second to once persecond.) The diagnostic continues to the end of its loop and then stops. The tape drive then displays "0", rewinds and unloads the cartridge,and exits maintenance mode.¡ To halt the diagnostic immediately and terminate the test that is running, press the eject button twice. The tape drive displays "0" , rewindsand unloads the cartridge, and exits maintenance mode.Function Code 2 — RESERVED (Service Function)Function Code 3 — RESERVED (Service Function)Function Code 4 — Force a Dump of Vital Data to Tape Drive MemoryCauses the tape drive to perform a collection (or dump) of of vital technical data to drive memory. (A drive dump is also known as a save of the firmwaretrace.)1. Make sure that no cartridge is in the drive.2. Within a 2-second interval, press the eject button three times. The status light becomes solid amber, which means that the drive is in maintenancemode.3. Press the eject button once per second until appears in the single-character display. If you cycle past , continue to press the eject button untilit redisplays.NOTICE: When an error code displays, a red dot also displays to remind you that a dump already exists. If you perform Function Code 4, it willoverwrite the dump and cause the error information to be lost.