Dell PowerVault 35F User Manual

Also see for PowerVault 35F: Manual User guide Manual Installation guide

Dell PowerVault 35F User Manual Manual pdf 45 page image

Getting Help: Dell PowerVault 35F User's Guidefile:///C|/Users/rishi_sood/Desktop/35F/ug/get_help.htm[3/21/2013 11:16:21 AM]Back to Contents PageGetting Help: Dell PowerVault 35F User's GuideTechnical Assistance | Help Tools | Problems With Your Order | Product Information | Returning Items For Warranty Repair orCredit | Before You Call | Diagnostics Checklist | Dell Contact NumbersThis document describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how tocall Dell for technical or customer assistance.Technical AssistanceIf you need assistance with a technical problem, perform the following steps:1. Complete the troubleshooting checks in Troubleshooting.2. Make a copy of the Diagnostics Checklist and fill it out.3. Use Dell’s extensive suite of online services available at Dell’s World Wide Web site (www.dell.com) for help with installation andtroubleshooting procedures.For more information, refer to World Wide Web on the Internet.4. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, call Dell’s technical support service.When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper supportpersonnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, andfollow the directions.NOTE: Dell’s Express Service Code system may not be available in all countries.For instructions on using the technical support service, refer to "Technical Support Service" and "Before You Call."Help ToolsDell provides a number of tools to assist you. These tools are described in the following sections.NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dellrepresentative for information on availability.World Wide WebThe Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you canaccess most of the services described in this document, including AutoTech, TechFax, order status, technical support, and product information.From Dell’s World Wide Web home page (www.dell.com), click the Support icon, and click Support Your Dell. Enter your servicetag number (or, if you have one, your Express Service Code) and click Submit. If you don’t have your service tag or Express Service Codeavailable, you can also select support information by system.Everything you need to know about your system is presented on the system support page, including the following tools and information:Technical information — Details on every aspect of your system, including hardware specifications.Self-diagnostic tool — A system-specific troubleshooting application for resolving many computer-related issues by following interactiveflowcharts.Drivers, files, and utilities — The latest drivers and BIOS updates to keep your system functioning at its best.Component support — Technical information, documentation, and troubleshooting tips for different system components.Online Communications Center — Tool for submitting requests for both technical and non-technical information on Dell products. Avoidtelephone delays by receiving an e-mail response to your request for information if your computer is not functioning properly or if youhave questions regarding your computer’s hardware or operation.Dell can be accessed electronically using the following addresses:World Wide Webwww.dell.com/