Quick Reference Guide 25Solving ProblemsTroubleshooting TipsFollow the following tips when you troubleshoot your computer:• If you added or removed a part before the problem started, review the installation proceduresand ensure that the part is correctly installed.• If a peripheral device does not work, ensure that the device is properly connected.• If an error message appears on the screen, write down the exact message. The message mayhelp technical support personnel diagnose and fix the problem(s).• If an error message occurs in a program, see the program’s documentation.• If the recommended action in the troubleshooting section is to see a section in your User’sGuide, go to support.dell.com (on another computer if necessary) to access your User’sGuide.Resolving Software and Hardware IncompatibilitiesIf a device is either not detected during the operating system setup or is detected but incorrectlyconfigured, you can use the Hardware Troubleshooter to resolve the incompatibility. In theMicrosoft® Windows® 2000 operating system, you can also use Device Manager to resolveincompatibilities.Windows XPTo resolve incompatibilities using the Hardware Troubleshooter:1 Click the Start button and click Help and Support.2 Type hardware troubleshooter in the Search field and click the arrow to startthe search.3 Click Hardware Troubleshooter in the Search Results list.4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflicton my computer, and click Next.Windows 2000To resolve incompatibilities using Device Manager:1 Click the Start button, point to Settings, and then click Control Panel.2 In the Control Panel window, double-click System.3 Click the Hardware tab.4 Click Device Manager.5 Click View and click Resources by connection.