32 Quick Reference GuideSolving ProblemsTroubleshooting TipsPerform the following checks when you troubleshoot your computer:• If you added or removed a part before the problem started, review the installation proceduresand ensure that the part is correctly installed.• If a peripheral device does not work, ensure that the device is properly connected.• If an error message appears on the screen, write down the exact message. The message may helptechnical support personnel diagnose and fix the problem(s).• If an error message occurs in a program, see the program’s documentation.• If the recommended action in the troubleshooting section is to see a section in your User’s Guide,go to support.dell.com (on another computer if necessary) to access your User’s Guide.Resolving Software and Hardware IncompatibilitiesIf a device is either not detected during the operating system setup or is detected but incorrectly configured,you can use the Hardware Troubleshooter to resolve the incompatibility.To resolve incompatibilities using the Hardware Troubleshooter:1 Click the Start button and click Help and Support.2 Type hardware troubleshooter in the Search field and click the arrow to start the search.3 Click Hardware Troubleshooter in the Search Results list.4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer,and click Next.Using Microsoft Windows XP System RestoreThe Microsoft Windows XP operating system provides System Restore to allow you to return your computerto an earlier operating state (without affecting data files) if changes to the hardware, software, or othersystem settings have left the computer in an undesirable operating state. See the Windows Help andSupport Center (see "Finding Information" on page 5) for information about using System Restore.NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recoverthem.Creating a Restore Point1 Click the Start button and click Help and Support.2 Click System Restore.3 Follow the instructions on the screen.
