Setup and Quick Reference Guide 23Other Options to Help Resolve Additional Device or Software ConflictsNOTICE: The following processes erase all of the information on your harddrive.• If the previous procedures did not work, run a low-level format of yourhard drive.See your operating system installation guide for more information.• Reinstall your operating system using the operating system installationguide and operating system CD.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in"Solving Problems" in your User’s Guide and run the Dell Diagnostics beforeyou contact Dell for technical assistance. Running the Dell Diagnostics mayhelp you resolve the problem without contacting Dell. If you do contactDell, the test results can provide important information for Dell's serviceand support personnel.The Dell Diagnostics allows you to:• Perform express, extended, or custom tests on one or all devices• Select tests based on a symptom of the problem you are having• Choose how many times a test is run• Display test results• Suspend testing if an error is detected• Access online help information that describes the tests and devices• Receive status messages that tell you whether tests completedsuccessfully• Receive error messages if problems are detectedStarting the Dell DiagnosticsIt is recommended that you print these procedures before you begin.NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Usingthis program with other computers can result in error messages.Enter system setup, review your computer’s configuration information, andensure that the device you want to test displays in system setup and isactive.