Back to Contents PageReinstalling SoftwareDell Precision™ Mobile Workstation M20 User's GuideDriversResolving Software and Hardware IncompatibilitiesUsing Microsoft® Windows® XP System RestoreReinstalling Microsoft® Windows® XPDriversWhat Is a Driver?A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that onlyits driver recognizes.Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:l Upgrade your operating system.l Reinstall your operating system.l Connect or install a new device.Identifying DriversIf you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.Windows XP1. Click the Start button and click Control Panel.2. Under Pick a Category, click Performance and Maintenance.3. Click System.4. In the System Properties window, click the Hardware tab.5. Click Device Manager.6. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.Reinstalling Drivers and UtilitiesUsing Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previouslyinstalled version.1. Click the Start button and click Control Panel.NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing softwareappropriate for your operating system.NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you installdrivers obtained from other sources, your computer might not work correctly.