4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.5. When the tests are completed, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close theMain Menu screen.Dell Support UtilityThe Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utilityfor self-support information, software updates, and health scans of your computing environment.Accessing the Dell Support UtilityAccess the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu.If the Dell Support icon does not appear in your taskbar:1. Click the Start button and point to Programs.2. Click Dell Support and point to Dell Support Settings.3. Ensure that the Show icon on the taskbar option is checked.The Dell Support Utility is customized for your computing environment.The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the icon.Clicking the Dell Support IconClick or right-click the icon to perform the following tasks:l Check your computing environmentl View the Dell Support Utility settingsl Access the help file for the Dell Support Utilityl View frequently asked questionsl Learn more about the Dell Support Utilityl Turn the Dell Support Utility offDouble-Clicking the Dell Support IconDouble-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, andview Dell Support settings.For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.Drive ProblemsFill out the Diagnostics Checklist as you complete these checks. See Diagnostics Checklist.Ensure that Microsoft® Windows® recognizes the drive — Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed,The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, andit displays the information in the device list in the left pane of the screen. The device list may not display the names of all the componentsinstalled on your computer or all devices attached to your computer.Parameters Allows you to customize the test by changing the test settings.NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.