Quick Reference Guide 19BA C K U P Y O U R F I L E S I M M E D I A T E L YUS E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDSSA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N USC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequentlyreceive pop-up advertisements, or you are having problems connecting to the Internet, your computermight be infected with spyware. Use an anti-virus program that includes anti-spyware protection (yourprogram may require an upgrade) to scan the computer and remove spyware. For more information, go tosupport.dell.com and search for the keyword spyware.RU N T H E DE L L DI A G N O S T I C S — See "Dell Diagnostics" on page 19. If all tests run successfully, the errorcondition is related to a software problem.Dell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Lockups and SoftwareProblems" on page 17 and run the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin.NOTICE: The Dell Diagnostics works only on Dell computers.NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.Enter system setup, review your computer’s configuration information, and ensure that the device youwant to test displays in system setup and is active.Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also knownas the ResourceCD).Starting the Dell Diagnostics From Your Hard Drive1 Turn on (or restart) your computer.a When the DELL™ logo appears, press immediately. Select Diagnostics from the bootmenu and press .NOTE: If you wait too long and the operating system logo appears, continue to wait until you see theMicrosoft® Windows® desktop. Then shut down your computer and try again.b Press and hold the key while powering the system on.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the DellDiagnostics from the Drivers and Utilities CD.2 See "Contacting Dell" in your User’s Guide.