32 Quick Reference GuideOther Options to Help Resolve Additional Device or Software ConflictsNOTICE: The following processes erase all of the information on your hard drive.• Reinstall your operating system using the operating system installation guide and OperatingSystem CD. During the operating system reinstallation, you can select to delete the existing partitionsand reformat your hard drive.• Reinstall all drivers, beginning with the chipset, using the Drivers and Utilities CD.Dell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Solving Problems" on page 29 andrun the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin.NOTICE: The Dell Diagnostics works only on Dell computers. Using this program with other computers can causeincorrect computer responses or result in error messages.The Dell Diagnostics allow you to:• Perform quick checks or extensive tests on one or all devices• Choose how many times a test is run• Display or print test results or save them in a file• Suspend testing if an error is detected or terminate testing if a certain number of errors occur• Access online Help screens that describe the tests and how to run them• Read status messages that tell you whether tests completed successfully• Receive error messages if problems are detectedStarting the Dell Diagnostics From Your Hard Drive1 Turn on (or restart) your computer.2 When the DELL™ logo appears, press immediately.NOTE: If you see a message stating that no diagnostics utility partition has been found, see "Starting the DellDiagnostics From the Drivers and Utilities CD" on page 33.If you wait too long and the operating system logo appears, continue to wait until you see theMicrosoft Windows desktop. Then shut down your computer and try again. For more information onshutting down your computer, see your User’s Guide.3 When the boot device list appears, highlight Boot to Utility Partition and press .4 When the Dell Diagnostics Main Menu appears, select the test you want to run. For more informationon the tests, see your User’s Guide.
