Dell S2419HM User Manual
Also see for S2419HM: User guide
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Contents
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38 | TroubleshootingCommon ProblemsThe following table contains general information about common monitor problems you mightencounter and the possible solutions:CommonSymptomsWhat YouExperiencePossible SolutionsNo Video/PowerLED offNo picture • Ensure that the video cable connecting the monitorand the computer is properly connected and secure.• Verify that the power outlet is functioning properlyusing any other electrical equipment.• Ensure that the power button is depressed fully.• Ensure that the correct input source is selected inthe Input Source menu.No Video/PowerLED onNo picture or nobrightness• Increase brightness & contrast controls via OSD.• Perform monitor self-test feature check.• Check for bent or broken pins in the video cableconnector.• Run the built-in diagnostics.• Ensure that the correct input source is selected inthe Input Source menu.Missing Pixels LCD screen hasspots• Cycle power on-off.• Pixel that is permanently off is a natural defectthat canoccur in LCD technology.• For more information on Dell Monitor Qualityand Pixel Policy, see Dell Support site at:http://www.dell.com/support/monitors.Stuck-on Pixels LCD screen hasbright spots• Cycle power On-Off.• Pixel that is permanently off is a natural defectthat canoccur in LCD technology.• For more information on Dell Monitor Qualityand PixelPolicy, see Dell Support site at:http://www.dell.com/support/monitors.BrightnessProblemsPicture too dimor too bright• Reset the monitor to factory settings.• Adjust brightness & contrast controls via OSD.Safety RelatedIssuesVisible signs ofsmoke or sparks• Do not perform any troubleshooting steps.• Contact Dell immediately.IntermittentProblemsMonitormalfunctions on& off• Ensure that the video cable connecting the monitorto the computer is connected properly and issecure.• Reset the monitor to factory settings.• Perform monitor self-test feature check todetermine if the intermittent problem occurs in self-test mode. |
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