Dell S2715H User Manual
Also see for S2715H: User guide
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Contents
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Troubleshooting | 47Product Specific ProblemsSpecificSymptomsWhat YouExperiencePossible SolutionsScreen image istoo smallImage is centeredon screen, butdoes not fill entireviewing area• Check the Aspect Ratio setting in the Display menuOSD.• Reset the monitor to factory settings.Cannot adjust themonitor with thebuttons on thefront panelOSD does notappear on thescreen• Turn off the monitor, unplug the monitor power cable,plug it back, and then turn on the monitor.• Check whether the OSD menu is locked. If yes, pressand hold the button beside the power button for 10seconds to unlock (for more information, see Lock).No Input Signalwhen usercontrols arepressedNo picture, theLED light is white• Check the signal source. Ensure the computer is notin the power saving mode by moving the mouse orpressing any key on the keyboard.• Check whether the signal cable is plugged in properly.Re-plug the signal cable if necessary.• Reset the computer or video player.The picturedoes not fill theentire screenThe picturecannot fill theheight or widthof the screen• Due to different video formats (aspect ratio) of DVDs,the monitor may display in full screen.• Run the built-in diagnostics.Mobile High-Definition Link (MHL) Specific ProblemsSpecificSymptomsWhat YouExperiencePossible SolutionsMHL interface isnot workingCannot see MHLdevice imageshown on themonitor• Ensure your MHL cable and MHL device are MHLcertified.• Check your MHL device is turned on.• Check your MHL device is not in standby mode.• Check physical MHL cable connection is correspondingto input source selected on OSD Menu: HDMI (MHL).• Wait for 30 seconds after connecting MHL cable assome MHL devices require longer recovery time.Speakers Specific ProblemsSpecificSymptomsWhat YouExperiencePossible SolutionsNo sound comingfrom the speakersCannot hear anysound• Turn off the monitor, disconnect the monitor powercord, reconnect it, and then turn on the monitor.• Check the audio cable connection is connectedcorrectly to the computer audio line out port.• Unplug the headphone jack from the headphone port.• Reset the monitor to factory settings. |
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