35Solving ProblemsWindows Vista®Click1. Start → Control Panel→Programs→ Use an older program with thisversion of Windows.In the welcome screen, click2. Next.Follow the instructions on the screen.3.Windows®7Click1. Start .In the search box, type2. Use an olderprogram with this version ofWindows and press .Follow the instructions on the3. ProgramCompatibility wizard.If you have other software problems —Back up your files immediately.•Use a virus‑scanning program to check the•hard drive or CDs.Save and close any open files or programs•and shut down your computer through theStart menu.Check the software documentation or•contact the software manufacturer fortroubleshooting information:Ensure that the program is compatible–with the operating system installed onyour computer.Ensure that your computer meets the–minimum hardware requirements neededto run the software. See the softwaredocumentation for information.Ensure that the program is installed and–configured properly.Verify that the device drivers do not–conflict with the program.If necessary, uninstall and then reinstall–the program.