Dell U2717DA User Manual

Also see for UltraSharp U2717DA: Quick setup guide

Dell U2717DA User Manual Manual pdf 58 page image

58 | TroubleshootingCommonSymptomsWhat YouExperiencePossible SolutionsIntermittentProblemsMonitormalfunctions on& off• Ensure that the video cable connecting themonitor to the computer is connected properlyand is secure.• Reset the monitor to factory settings.• Perform monitor self-test feature check todetermine if the intermittent problem occurs inself-test mode.Missing Color Picture missingcolor• Perform monitor self-test.• Ensure that the video cable connecting themonitor to the computer is connected properlyand is secure.• Check for bent or broken pins in the video cableconnector.Wrong Color Picture colornot good• Change the settings of the Preset Modes in theColor menu OSD depending on the application.• Adjust R/G/B value under Custom. Color in Colormenu OSD.• Change the Input Color Format to PC RGB orYPbPr in the Color menu OSD.• Run the built-in diagnostics.Image retentionfrom a staticimage left onthe monitor fora long period oftimeFaint shadowfrom the staticimage displayedappears on thescreen• Use the Power Management feature to turn offthe monitor at all times when not in use (for moreinformation, see Power Management Modes).• Alternatively, use a dynamically changingscreensaver.Product Specific ProblemsSpecificSymptomsWhat YouExperiencePossible SolutionsScreen image istoo smallImage iscentered onscreen, but doesnot fill entireviewing area• Check the Aspect Ratio setting in the Displaymenu OSD.• Reset the monitor to factory settings.Cannot adjustthe monitorwith the buttonson the frontpanelOSD does notappear on thescreen• Turn off the monitor, unplug the monitor powercable, plug it back, and then turn on the monitor.• Check whether the OSD menu is locked. If yes,press and hold the button beside the powerbutton for 6 seconds to unlock (for moreinformation, see Lock).