Dell Venue 11 Pro-7140 User Manual

Also see for T07G: Setup and features information

TroubleshootingTopics:• Battery problem• System problem• Touchscreen problem• Checking Your Wireless Network Card• Network problemBattery problemProblems Possible causes Possible solutionsBattery does not charge • Unplug the Dell AC power adapterfrom the wall and verify that theoutlet is functioning.• Try to connect with another Dell ACpower adapter (if available).• Check all cable connections andplug back into the wall, then backinto the tablet.• Check the AC adapter LED light toensure if the AC adapter is working.• Check all connectors to ensureproper connectivity.NOTE: The tablet batteryrequires about 4 hours to fullycharge.The tablet's temperature is below 0 °C or higherthan 40 °C.Charge the battery in an ambienttemperature between 0 °C to 40 °C.The battery or power adapter is damaged. Contact a Dell authorized reseller toreplace the battery or power adapter.Battery drains quickly even when thetablet is in Standby modeIf the tablet is not in the range of a network it canconnect to, the tablet continues to send out signalsto locate a base station and drains the battery.• Temporarily turn off the tablet.• Move the tablet in range of anetwork it can connect to, ortemporarily turn off the wirelessconnection on your tablet.• Use your tablet in airplane mode.System problemProblems Possible causes Possible solutionsTablet does not turn on The battery is completely discharged. 1. Charge the tablet for at least 4 hours.2. Press and hold the Power button for 4seconds.Tablet does not turn off Press and hold the Power button for 11seconds to perform a hard shut down.11Troubleshooting 33