• Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that areinsulators and often highly charged.• Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a rackwithin a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work areathat is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is beingrepaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoamand other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling anyhardware components• ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags arepreferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that thenew part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts shouldnever be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,in the system, or inside an anti-static bag.• Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to bereturned to Dell, it is critical to place these parts in anti-static bags for safe transport.ESD protection summaryIt is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at alltimes when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts whileperforming service and that they use anti-static bags for transporting sensitive components.Transporting sensitive componentsWhen transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts inanti-static bags for safe transport.Lifting equipmentAdhere to the following guidelines when lifting heavy weight equipment:CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.1 Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.3 Lift with your legs, not your back.4 Keep the load close. The closer it is to your spine, the less force it exerts on your back.5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting yourbody and back.6 Follow the same techniques in reverse to set the load down.After working inside your computerAbout this taskAfter you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on yourcomputer.Steps1 Connect any telephone or network cables to your computer.CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into thecomputer.2 Connect your computer and all attached devices to their electrical outlets.8 Working on your computer