42 TroubleshootingTo start the Hardware Troubleshooter:Windows XP:1 Click Start→ Help and Support.2 Type hardware troubleshooter in the search field and press to start the search.3 In the Fix a Problem section, click Hardware Troubleshooter.In the Hardware Troubleshooter list, select the option that best describes theproblem and click Next to follow the remaining troubleshooting steps.Windows Vista:1 Click the Windows Vista Start button , and click Help and Support.2 Type hardware troubleshooter in the search field and press to start the search.3 In the search results, select the option that best describes the problem andfollow the remaining troubleshooting steps.Dell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions that shipped with your computer.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks inLockups and Software Problems (see "Lockups and Software Problems" onpage 46) and run the Dell Diagnostics before you contact Dell for technicalassistance.It is recommended that you print these procedures before you begin.NOTICE: The Dell Diagnostics works only on Dell computers.NOTE: The Drivers and Utilities media is optional and may not ship with yourcomputer.See your Service Manual at support.dell.com to review your computer’sconfiguration information, and ensure that the device that you want to testdisplays in the system setup program and is active.Start the Dell Diagnostics from your hard drive or from the Drivers andUtilities media.